Return & Exchange Policy – UA Himalayan Salt

At UA Himalayan Salt, we strive for 100% customer satisfaction. If you are not completely satisfied with your purchase, our return and exchange policy ensures a smooth and hassle-free process.

1. Eligibility for Returns:

  • Products must be unused, in original packaging, and in the same condition as received.
  • Returns must be requested within 7 days of delivery.
  • Customized or personalized orders are not eligible for returns unless damaged in transit.

2. Damaged or Defective Products:

  • If your order arrives damaged or defective, please contact us within 7 days of receiving the product.
  • Provide clear photos of the damage or defect.
  • We will offer a replacement, repair, or full refund depending on the situation.

3. Exchange Process:

  • Contact our support team with your order number and reason for exchange.
  • Upon approval, send the product back using a secure shipping method.
  • Exchanges are processed within 7–10 business days after we receive the returned item.

4. Refunds:

  • Refunds are processed via the original payment method.
  • Please allow 5–7 business days for the refund to reflect in your account.

5. Shipping Costs:

  • Shipping fees are non-refundable.
  • Customers are responsible for return shipping unless the product is defective or incorrect.

6. Contact Us:

We are committed to making your shopping experience enjoyable and worry-free.